Questions retail importers actually ask

Yes. Both retailers ran their factory audits on this plant and have placed orders over a number of years. A retailer's factory audit covers the plant — labour, safety, capability and quality systems — and is separate from a product certificate. See the audits & compliance page for the full scope.

It depends on the model and how custom it is. A stock design in a standard colour has a lower MOQ than a fully bespoke build with your own foam and packaging. Send the model and quantity and we'll give you a real number, not a placeholder.

We build and bench-test to BIFMA X5.1 and to EN 1335 / EN 12520 as the model requires. We don't claim held certificates we can't show. When your order needs a stamped third-party report, we arrange testing through SGS or TÜV and quote the test fee up front.

Usually about a week for a standard build, because the supply cluster and the line are local. A fully custom build with new tooling takes longer — we give you a firm date with the quote.

Both. OEM means you bring the spec and we build it under your brand. ODM means you bring a market and a price and we develop the chair on our own mechanisms and moulds. See the OEM / ODM page for how each runs.

It varies by model and whether it ships knocked-down or assembled. Knocked-down packing raises the count and lowers freight per chair. We give you the exact 40HQ loading plan with the quote so your landed cost is accurate.

Most of the time, yes. Send a photo, a link or ideally a sample. We measure the frame, foam density, mesh weight and mechanism and quote to those. If matching it would make a weak chair, we'll say so and suggest the change.

Use the form on the contact page or the message button at the bottom-right of any page. Tell us the model, quantity, market, the audit you need to clear, and whether it's OEM or ODM. We reply within one working day, China business hours.